Refund Policy
eSIM: no refunds once provisionedAs soon as an eSIM order is paid, the system requests a new SIM from the carrier and resources are irrevocably allocated. Once provisioned, an eSIM cannot be refunded or returned and there is no cooling-off period — whether or not you've installed or used it.
Physical SIM: cancellable before shipping
- Not yet shipped: can be cancelled for a full refund. WhatsApp 5745 9845 as soon as possible — we ship quickly, so the earlier the safer.
- Already shipped (you've received the tracking-number email): no returns or refunds.
Exception: we couldn't provision your SIM
If a fault on our side or the supplier's means your order ultimately can't be provisioned or shipped, we issue a full refund via the original payment method. Our system detects this automatically and alerts the local team — you don't need to chase.
Before you buy, please confirm
- Your phone supports eSIM and is unlocked (see compatible devices; dial *#06# and look for an EID)
- Destination, days and data suit your trip
- Your email address is correct (the QR code goes there)
If in doubt, WhatsApp us before ordering — asking beats buying wrong.
Not covered by refunds
- Wrong destination / days / plan chosen
- Phone doesn't support eSIM (check with *#06# before buying)
- Insufficient local network coverage (coverage overview is stated on each destination page; networks are run by local carriers)
- Configuration issues such as Data Roaming being off (we'll help you fix these, but they aren't grounds for a refund)
Questions: WhatsApp 5745 9845 or email [email protected]。
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