Contact us
A local Hong Kong team follows up directly — no offshore call centre.
Reach us
- WhatsApp：5745 9845 — fastest, and the best route for order issues.
- Email：[email protected] — best for cases needing screenshots or attachments.
Two things that speed everything up① Your order number (in the confirmation email and on the order page); ② for install/connection issues, a screenshot of your phone's settings screen.
Quick self-checks first
- No QR code received: refresh your order page and check your spam folder. If provisioning failed, the system retries automatically and alerts us.
- Installed but no internet: nine times out of ten Data Roaming is off. Steps in How it works.
- Not sure your phone is compatible: dial *#06# and look for an EID; see the compatible devices list.
- Wondering about refunds: see the Refund Policy. Bought wrong? WhatsApp us immediately — before provisioning or shipping it can still be fixed.
Wholesale & corporate
For company purchases, travel agencies or bulk orders, WhatsApp us with volumes and destinations and we'll quote separately.
← Check the FAQ first